Privacy Policy

Introduction

dg77 is committed to protecting the privacy and personal information of every player who registers and participates on our online gaming platform. We understand that trust is the foundation of a healthy player relationship, and that trust begins with transparency about how your data is handled. This Privacy Policy sets out the types of information we collect, the legal basis for processing that information, how we store and protect it, and the rights you hold as a user.

We encourage you to read this document carefully. If you have questions about any section, please contact our support team at the email address provided at the bottom of this page. We do not sell, rent, or trade your personal data to third-party marketing companies under any circumstances.

Information We Collect

When you create an account, use our services, or interact with our platform, we may collect the following categories of personal information:

• Identity data: full name, username, date of birth, and national identification where required for age verification.
• Contact data: email address, mobile phone number, and the city or region in Bangladesh where you are located.
• Financial data: deposit and withdrawal transaction records, preferred payment methods such as bKash, Nagad, or Rocket, and account balance history.
• Technical data: IP address, device type, operating system, browser type, session duration, and pages visited on our platform.
• Gameplay data: game history, bet amounts, win/loss records, and participation in promotions or tournaments.
• Communications data: messages sent to our customer support team, feedback submissions, and any correspondence related to your account.

We collect information only to the extent necessary to provide you with a safe, fair, and functional gaming experience. We do not collect sensitive personal data such as medical history, religious beliefs, or political opinions.

How We Use Your Information

The personal data we collect is used strictly for the purposes outlined below. We process your information only when we have a lawful basis to do so, which includes fulfilling our contractual obligations to you as a registered user:

• Account management: to create, verify, and maintain your player account, including processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Service delivery: to provide access to our games including cricket betting, live casino, slots, and crash games on the dg77 platform.
• Security and fraud prevention: to monitor for suspicious activity, protect your account, and comply with responsible gaming obligations including 21+ age verification.
• Customer support: to respond to your queries, resolve account issues, and provide assistance with deposits, withdrawals, and bonuses.
• Platform improvement: to analyze gameplay trends, optimize site performance, and develop new features that better serve Bangladesh players.
• Promotions and communications: to inform you about bonuses, new game releases, and seasonal offers relevant to you, only if you have opted in to receive such communications.

Sharing Your Information

dg77 does not sell, rent, or trade your personal information. We share data only in the following limited circumstances, and always within the scope of applicable privacy principles:

• Payment processors: we share necessary financial data with trusted payment partners including bKash, Nagad, Rocket, and Upay solely to process your transactions securely.
• Technology and hosting providers: we work with vetted third-party technology vendors who assist with platform operation, analytics, and security. These vendors are contractually obligated to protect your data.
• Legal and regulatory compliance: we may disclose your information to relevant authorities when required by applicable law or to defend against legal claims, fraud investigations, or regulatory inquiries.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. They are not permitted to use your personal data for their own independent marketing or business purposes.

Cookies and Tracking Technologies

dg77 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us recognize returning users, remember your preferences, maintain your session, and analyze how our platform is used. We use both essential cookies (required for core site functionality such as login sessions) and optional analytics cookies (used to understand traffic patterns and improve the platform).

You may configure your mobile browser settings to decline non-essential cookies. However, disabling essential cookies may impair certain platform features such as maintaining your logged-in session. We do not use cookies to track your activity on external websites or to build advertising profiles.

Data Security

We take the security of your personal data seriously. dg77 implements industry-standard technical and organizational measures to protect your information against unauthorized access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage of account credentials using hashed and salted formats, and regular security reviews of our platform infrastructure.

While we employ robust security measures, no system connected to the internet is completely immune to risk. We recommend that you protect your account by using a strong, unique password and never sharing your login credentials with anyone. If you believe your dg77 account has been compromised, contact our support team immediately at [email protected].

Your Rights as a User

As a registered user of dg77, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us using the email address at the bottom of this page:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure: subject to our legal obligations (such as KYC and anti-fraud record-keeping requirements), you may request that we delete your personal data.
• Right to withdraw consent: where your data is processed on the basis of your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of earlier processing.

We will respond to all legitimate data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request to protect against fraudulent claims.

Payment and Financial Data

All financial transactions on dg77 are handled with a high level of security. When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the transaction is processed through secure, encrypted channels. We retain transaction records to comply with anti-money-laundering obligations and to provide accurate account history to you.

We do not store complete card numbers, CVV codes, or full mobile banking PINs on our servers. Payment credential data is tokenized and handled directly by the relevant payment gateway. Your financial data will never be shared with third parties for marketing or any purpose unrelated to transaction processing.

Age Restriction and Responsible Gaming

dg77 is strictly an adults-only platform. All users must be 21 years of age or older to register and play. We collect date of birth information during registration and reserve the right to request additional age verification documents at any time. If we discover that a user has provided false information about their age, we will immediately suspend their account, void any winnings, and report the matter where required by law. We are committed to responsible gaming and to protecting minors from accessing gambling services.

Changes to This Privacy Policy

dg77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. We encourage you to review this page periodically to stay informed about how we are protecting your information. Continued use of the dg77 platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way dg77 handles your personal data, please reach out to our support team. We are available seven days a week to assist players across Bangladesh.

Email: [email protected] (plain text — not a clickable link)